FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Why choose us?

MTCONN found in 2004, so far the factory have 300 persons in ShenZhen, and located office in TaiBei and DongGuan, the factory have three automatic product lines, the capability 30000 PCS per day.

How to ensure Quality Control?

Through the international ISO19001 quality management system and ISO14001 environmental management system.Excellent quality team and professional and advanced quality inspection equipment ensure that each connector product has the highest quality.

Can you support custom service?

Of course, we provide OEM/ODM service.

Professional R & D team to confirm that we have enough ability to develop new products for customers

How is your after-sale service?

We take customer satisfaction and product quality as the first priority for us.

We supply reliable warranties and good after-sales services.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.